Active Era Reviews

Active Era is a leading manufacturer in sports and outdoor products. They fuse design and function for both recreational and professional use. Active Era’s range of products includes air beds and sleeping bags, which are fast becoming the new industry standard. They also offer camping equipment and water sports products. Their best-selling air beds are designed to provide the perfect night's sleep whether you're camping in the great outdoors or hosting guests in your spare room. They offer free delivery on all orders and have sold over 3.2 million products. Their air beds are crafted from high-quality materials to withstand conditions. They are based in Ryland House, 24A Ryland Road, London NW5 3EH.

Active Era is a leading manufacturer in sports and outdoor products, fusing design and function for both recreational and professional use. Their range of air beds and sleeping bags are fast becoming the new industry standard. They are known for their excellent customer service, with many customers praising their prompt responses and helpfulness. The company also offers a replacement service for faulty items, which has been appreciated by many customers. Their air beds are particularly popular, with customers highlighting their comfort and durability. Some customers have mentioned that the beds occasionally deflate, but Active Era's customer service team is usually quick to offer solutions or replacements. Overall, Active Era seems to be a reliable choice for sports and outdoor products, particularly air beds and sleeping bags.

Active Era accepts the following payment methods in their online shop: Visa Electron, Visa, Mastercard, American Express, Discover & Diners, China UnionPay, JCB, Cartes Bancaires, Interac Cards, Apple Pay, Google Pay, PayPal, and Klarna (Pay Later & Pay in 3). Please note that Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Payment is taken at the moment you place the order. You must pay by submitting your credit or debit card details during the website checkout process or via an alternative payment method such as PayPal. If you are not able to complete your transaction, it's possible your card issuer is preventing the transaction; please give your bank a call to allow it. If this has not worked, please contact Active Era's Customer Care team directly by emailing help@activeera.com. Please note, the card must be registered to the same country you are shipping to.

Active Era has a detailed Shipping Policy and Return Policy.

For Shipping, all orders placed within the United States and Canada come with free Standard Shipping. Your order will arrive within 3-5 business days. If your order does not arrive within 5 business days, you can reach out to them via their Contact Us page. They always endeavour to ship your order on time however, there may be factors outside their control such as adverse weather, or severe road network issues which may delay your order. They do not take responsibility for any impact such delays may have. If you have not received your order, you can contact their Customer Care Team who will work to resolve the issue as quickly as possible. They insure each purchase during the time it is in transit until it is shipped to the specified shipping address. Once courier tracking confirmation is received of an order being shipped and signed for at the shipping address their liability ceases.

For Returns, if you wish to return your item, you need to contact their Customer Care Team within 14 days of receiving your order. You will then have an additional 14 days to return your order back to them. Please be aware, they do not cover the cost of the returns. Returns must be sent to them in an unopened and unused condition. In order for a return to be eligible for a refund please ensure you provide proof of shipping for your return within 30 days of the original purchase date of your item. They kindly ask that you return your item to them in good condition with no signs of visible damage. Again, please be aware they do not cover the cost of the returns.

The contact page of Active Era can be found on their official website. Their Customer Care Team is committed to offering the highest level of care. If you have a product-related enquiry or an issue with your product, you can complete their contact form and they'll get back to you as soon as possible. If your enquiry relates to an existing order, please provide your order number so they can assist you as quickly as possible. If you would like to send them pictures, you can email them at help@activeera.com. They also offer free shipping and Klarna Payments at checkout. Their office is located at Ryland House 24A Ryland Road, London NW5 3EH and they operate from Monday to Friday, 09:00 - 18:00. They also have a Help Centre where you can find information about your order, warranty information, user manuals & videos, product questions, and product troubleshooting.